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Pay by mobile

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Kfd1981
Level 1: Joiner
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on ‎28-06-2018 03:57

on ‎28-06-2018 03:57

I was able to buy things perfectly ok last month by using a 'charge to mobile service. I think it's provided by BOKU
I have paid my latest bill in full and on time. But i am no longer able to use the 'charge to mobile' service.
Does anyone know why? Do I have to unlock something within Settings? I've been searching everywhere and spoken with BOKU who have said the problem is with o2. Thanks
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Bambino
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on ‎28-06-2018 05:11

on ‎28-06-2018 05:11

@Kfd1981 You'll need to speak to customer service. Call. Don't use Live Chat. Best time is 8-8.30 am to avoid long waiting times. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Bambino
Level 86: Prestigious
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on ‎28-06-2018 05:11

on ‎28-06-2018 05:11

@Kfd1981 You'll need to speak to customer service. Call. Don't use Live Chat. Best time is 8-8.30 am to avoid long waiting times. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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MI5
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on ‎28-06-2018 06:23

on ‎28-06-2018 06:23

O2 help here which might be helpful https://www.o2.co.uk/charge-to-mobile
If not, has anything changed on your account since it was last used?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kfd1981
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on ‎29-06-2018 03:33

on ‎29-06-2018 03:33

Thanks foe the replies.
Ive reported to o2 customer service and Still waiting to hear back. They said I'd reached my limit last month, however I can't see why/how that matters as the bill was paid in full. I'll see what they come back with
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EmilieT
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In response to Kfd1981
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on ‎29-06-2018 10:22

on ‎29-06-2018 10:22

Thanks for the update @Kfd1981! It'll be really interesting to know what the answer is, so it'd be great if you could share your progress with us slight_smile 

 

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