Pay by mobile

[Kfd1981]

I was able to buy things perfectly ok last month by using a 'charge to mobile service. I think it's provided by BOKU
I have paid my latest bill in full and on time. But i am no longer able to use the 'charge to mobile' service.
Does anyone know why? Do I have to unlock something within Settings? I've been searching everywhere and spoken with BOKU who have said the problem is with o2. Thanks

[Bambino · Accepted solution]

@Kfd1981 You'll need to speak to customer service. Call. Don't use Live Chat. Best time is 8-8.30 am to avoid long waiting times. https://www.o2.co.uk/contactus

[MI5]

O2 help here which might be helpful https://www.o2.co.uk/charge-to-mobile
If not, has anything changed on your account since it was last used?

[Kfd1981]

Thanks foe the replies.
Ive reported to o2 customer service and Still waiting to hear back. They said I'd reached my limit last month, however I can't see why/how that matters as the bill was paid in full. I'll see what they come back with

[EmilieT]

Thanks for the update @Kfd1981! It'll be really interesting to know what the answer is, so it'd be great if you could share your progress with us  

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