O2 recycle complaint

[AndyT27]

Does anyone know how you submit a written complaint against O2 recycle? They are not an O2 company but are part of the Redeem group.

[davidjameselson]

Update on this. I have had zero response from o2 refresh and last I heard from Martin was a week ago. Apparently it has gone to complaints but I haven't had any response whatsoever.
I don't know whether to go to the police and report as theft or to go through other channels. Does anyone have any advice where to go from here?

[MI5]

Complaints take at least 10 working days to respond to you.

[jonsie]

Did you complain using Resolver in the complaints link? They are much quicker in getting complaints dealt with. I would be inclined to resubmit a complaint through them. 10 working days to respond is the norm but completely unacceptable to me.

[davidjameselson]

I didn't complain. I was told by Martin that it had gone to complaints but they haven't messaed me to let me know that. I haven't heard from them at all since they said I had one last chance to accept the 39 pounds to which I responded no. Where is the complaints resolve bit?

[Cleoriff]

@davidjameselson 

The resolver website is here. Usually gets most issues dealt with quite quickly...

Resolver

[davidjameselson]

Thank you.  I will go log a complaint with them. 

[Cleoriff]

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@davidjameselson wrote:

Thank you.  I will go log a complaint with them. 

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Good and best of luck @davidjameselson 

[jonsie]

You will get a better response and your complaint will be freaky with, hopefully satisfactorily. 

[davidjameselson]

Thank you got your help o2 have agreed to honour the original agreement.

[Cleoriff]

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@davidjameselson wrote:
Thank you got your help o2 have agreed to honour the original agreement.

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That's great news @davidjameselson Really pleased for you