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Level 1: Joiner
Posts: 7
Registered: ‎27-02-2019

Re: O2 recycle complaint

Update on this. I have had zero response from o2 refresh and last I heard from Martin was a week ago. Apparently it has gone to complaints but I haven't had any response whatsoever.
I don't know whether to go to the police and report as theft or to go through other channels. Does anyone have any advice where to go from here?
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Posts: 98,967
Topics: 546
Solutions: 12,479
Registered: ‎04-04-2012

Re: O2 recycle complaint

Complaints take at least 10 working days to respond to you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,799
Topics: 570
Solutions: 3,796
Registered: ‎04-01-2009

Re: O2 recycle complaint

Did you complain using Resolver in the complaints link? They are much quicker in getting complaints dealt with. I would be inclined to resubmit a complaint through them. 10 working days to respond is the norm but completely unacceptable to me.

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Level 1: Joiner
Posts: 7
Registered: ‎27-02-2019

Re: O2 recycle complaint

I didn't complain. I was told by Martin that it had gone to complaints but they haven't messaed me to let me know that. I haven't heard from them at all since they said I had one last chance to accept the 39 pounds to which I responded no. Where is the complaints resolve bit?

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Posts: 84,896
Topics: 716
Registered: ‎14-01-2013

Re: O2 recycle complaint

@davidjameselson 

The resolver website is here. Usually gets most issues dealt with quite quickly...

Resolver

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Level 1: Joiner
Posts: 7
Registered: ‎27-02-2019

Re: O2 recycle complaint

Thank you.  I will go log a complaint with them. 

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Posts: 84,896
Topics: 716
Registered: ‎14-01-2013

Re: O2 recycle complaint


@davidjameselson wrote:

Thank you.  I will go log a complaint with them. 


Good and best of luck @davidjameselson  thumbsup

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Posts: 79,799
Topics: 570
Solutions: 3,796
Registered: ‎04-01-2009

Re: O2 recycle complaint

You will get a better response and your complaint will be freaky with, hopefully satisfactorily. 

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Level 1: Joiner
Posts: 7
Registered: ‎27-02-2019

Re: O2 recycle complaint

Thank you got your help o2 have agreed to honour the original agreement.
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Posts: 84,896
Topics: 716
Registered: ‎14-01-2013

Re: O2 recycle complaint


@davidjameselson wrote:
Thank you got your help o2 have agreed to honour the original agreement.

That's great news @davidjameselson Really pleased for you thumbsup

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