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Level 1: Joiner
Posts: 5
Registered: ‎01-05-2019
Accepted Solution

O2 Wifi welcoming me under wrong name

Hi,

 

I've been an O2 user for many years, and have used O2 wifi pretty frequently.

 

All of a sudden, the welcome page has started to say 'Welcome back Stacey':

 

Costa.jpg

 

All very good, except that my name isn't Stacey.

 

Now, I'm not sure how this has happened. As far as I can remember, when I first registered with O2 wifi, I provided my O2 number and name.

 

I presume that someone else has registered a device since, and has probably mistyped their number.

 

Does anyone know how I can get this resolved?

 

Cheers,

 

SPD.

Level 70: Enigma
Posts: 16,959
Registered: ‎31-03-2010

Re: O2 Wifi welcoming me under wrong name

@SPD  What happens when you click on Not you? next to your name?

I DO NOT WORK FOR O2



Funniest-Thread-2
Level 1: Joiner
Posts: 5
Registered: ‎01-05-2019

Re: O2 Wifi welcoming me under wrong name

At that location, got a blank page...

 

Just read another post that advised me to browse to 1.0.0.0 - will try that to see if it works.

 

Cheers,

 

SPD

Posts: 115,913
Topics: 571
Solutions: 15,939
Registered: ‎04-04-2012

Re: O2 Wifi welcoming me under wrong name

That should fix it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎01-05-2019

Re: O2 Wifi welcoming me under wrong name

Sadly, it didn't.

 

Just popped down to my local Sainsbury's - the other O2 hotspot in town.

 

Get a 'Direct IP access not allowed' message.

 

Trying to click the 'Not you?' link presents me with a blank page.

 

TIA,

 

SPD.

Posts: 115,913
Topics: 571
Solutions: 15,939
Registered: ‎04-04-2012

Re: O2 Wifi welcoming me under wrong name

I'd call customer services and have them reset it for you then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,100
Topics: 580
Solutions: 4,256
Registered: ‎04-01-2009

Re: O2 Wifi welcoming me under wrong name

I would put up with it if wifi is working because I doubt it will be after customer service has deleted that aacount.

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: O2 Wifi welcoming me under wrong name

Hey @SPD, did you get a chance to check in with Customer Service since you last posted? If you're still having an issue with this, please let us know as I'd happily get someone on my end to look into it for you Smiley Happy

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Level 1: Joiner
Posts: 5
Registered: ‎01-05-2019

Re: O2 Wifi welcoming me under wrong name

[ Edited ]

Hurrah, finally got this to work by repeatedly trying to refresh the ‘Not you’ link (I even bookmarked it).

Manage to log out and log back in again!

All sorted.

Thank you,

SPD.

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: O2 Wifi welcoming me under wrong name

Great to hear @SPD, thanks for coming back to update us smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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