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MI5
Posts: 114,376
Topics: 569
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Registered: ‎04-04-2012

Re: O2 Travel Opt Out

on ‎16-04-2016 20:06

The email says "since you're on o2 travel" implies that everyone with it enabled gets the email.

travelnew.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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Re: O2 Travel Opt Out

on ‎16-04-2016 20:14

Result! I just had a live chat with O2, pointing out the misleading wording on their recent Travel Update and asking for £3.98 back for the two texts. No problem, agreed with no argument! 

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jonsie
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Re: O2 Travel Opt Out

on ‎16-04-2016 20:15

Result....I'm impressed Smiley Happy

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

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MI5
Posts: 114,376
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Registered: ‎04-04-2012

Re: O2 Travel Opt Out

on ‎16-04-2016 20:16

Well done Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
Posts: 97,220
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Registered: ‎14-01-2013

Re: O2 Travel Opt Out

on ‎16-04-2016 20:18

Yes a result. I see more chats/calls of this nature coming O2's way....Rolleys

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MI5
Posts: 114,376
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Registered: ‎04-04-2012

Re: O2 Travel Opt Out

on ‎16-04-2016 20:27

Hopefully cs have been given some leeway to compensate customers who weren't aware, for a few months at least anyway...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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Re: O2 Travel Opt Out

[ Edited ]

‎22-05-2016 20:30 - edited ‎22-05-2016 20:31

I'd like to quickly point out categorically that I did not receive a text from O2 about this. After coming back from abroad, I was stung with an extra £23 on my bill for sending the odd text to my wife.

 

In O2's credit, the guy I spoke to on the chat accepted that this had happened unintentionally, and refunded the money without me even having to ask. So, kudos to O2 in this respect. However, I do think it needs to be made clearer about the changes as rather than helping people avoid big charged, they can in fact result in some unexpectedly large bills if you are used to the old O2 travel (as I was) and just send the occasional text.

 

Overall, for VERY heavy and/or data users, O2 Travel has its uses. But for the odd text, it becomes a massive rip-off compared with before. It's also a great shame that although O2 show the bolt-on in your profile, they don't give information about removing it there. I had to Google around to find out (by finding this thread as it happens).

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MI5
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Registered: ‎04-04-2012

Re: O2 Travel Opt Out

on ‎22-05-2016 20:45

What did the text say that you received when you first arrived in the foreign country?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Cleoriff
Posts: 97,220
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Registered: ‎14-01-2013

Re: O2 Travel Opt Out

on ‎22-05-2016 23:33

@MI5 wrote:
What did the text say that you received when you first arrived in the foreign country?

I will screenshot mine when I go to Spain...as I have opted out of O2 travel...Will be interesting to read...

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MI5
Posts: 114,376
Topics: 569
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Registered: ‎04-04-2012

Re: O2 Travel Opt Out

on ‎23-05-2016 06:42

Can compare mine on Saturday.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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