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Posts: 83,224
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: O2 Travel Opt Out

From April 7th O2 Travel is changing. Within Europe you will be charged £1.99 per day which includes texts and calls back to the UK and data.

All good if you make lots of calls or use data. However the £1.99 per day is triggered by sending a simple text. If you only send the odd text message then it makes sense to opt out and pay the international rates.

 

Anonymous
Posts: 0

Re: O2 Travel Opt Out

I was just stung with £1.99 twice for sending texts from France. I was unaware of the change in tariff and therefore any opt out. Can anyone tell me how and when customers were informed of this change?

Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: O2 Travel Opt Out

Texts and emails have been sent to every customer who has the o2 travel bolt on.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: O2 Travel Opt Out

Thank you M15, but I never asked for a bolt on, only after sending the texts was the bolt on added for those days. You are saying that everyone would have been informed otherwise how can you opt out of something you are not aware of?

Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: O2 Travel Opt Out

The travel bolt on is usually automatically added to everyone's account.
It sits dormant until you travel abroad and then charges you on the days your phone is used when in another EU country.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: O2 Travel Opt Out

To opt out of O2 Travel text NOTRAVEL to 23336, but remember you will be paying standard rates for everything
http://www.o2.co.uk/international/travel/standard-charges
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: O2 Travel Opt Out

Thank you again. I just checked the Travel Update on their website and it is very misleading as it says "if you are already registered and opted in to O2 travel..."  From which you logically assume you have to opt in before you travel. It says further down you can opt out, but from the above wording the implication is that you have already opted in., I.e. Not automatically. 

 

Posts: 83,224
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: O2 Travel Opt Out

We kew this was coming but every one was informed by email (maybe junk folder) but certainly by text when you register on an overseas network.

Posts: 97,128
Topics: 758
Registered: ‎14-01-2013

Re: O2 Travel Opt Out

However this would assume that IF everyone is automatically opted in...then everyone should have got a text or email.....

*The Game Is On*

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Posts: 83,224
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: O2 Travel Opt Out

Default is opt in and whenever I leave thisd godforsaken country I get a text.