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jonsie · ‎04-01-2009

From April 7th O2 Travel is changing. Within Europe you will be charged £1.99 per day which includes texts and calls back to the UK and data.

All good if you make lots of calls or use data. However the £1.99 per day is triggered by sending a simple text. If you only send the odd text message then it makes sense to opt out and pay the international rates.

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

Anonymous · ‎16-04-2016

I was just stung with £1.99 twice for sending texts from France. I was unaware of the change in tariff and therefore any opt out. Can anyone tell me how and when customers were informed of this change?

MI5 · ‎04-04-2012

Texts and emails have been sent to every customer who has the o2 travel bolt on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Anonymous · ‎16-04-2016

Thank you M15, but I never asked for a bolt on, only after sending the texts was the bolt on added for those days. You are saying that everyone would have been informed otherwise how can you opt out of something you are not aware of?

MI5 · ‎04-04-2012

The travel bolt on is usually automatically added to everyone's account.
It sits dormant until you travel abroad and then charges you on the days your phone is used when in another EU country.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

MI5 · ‎04-04-2012

To opt out of O2 Travel text NOTRAVEL to 23336, but remember you will be paying standard rates for everything
http://www.o2.co.uk/international/travel/standard-charges

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Anonymous · ‎16-04-2016

Thank you again. I just checked the Travel Update on their website and it is very misleading as it says "if you are already registered and opted in to O2 travel..." From which you logically assume you have to opt in before you travel. It says further down you can opt out, but from the above wording the implication is that you have already opted in., I.e. Not automatically.