O2 Recycle Is A SCAM!!!

[Anonymous]

Hi Everyone,

I just wanted to send a warning to anyone thinking of using O2 Recycle.

My situation was I saw the O2 Recycle when thinking of upgrading and when I honestly filled out the recylce valuation, it convinced me to get a new iPhone 7. Anyway, they offered me £214 for my iPhone 6 which was in immaculate condition, with no damage at all. Anyway, I send it off to them and then turn around and say we are not offering £214 anymore, its £40 take it or leave it. They claimed there was damage to the screen, which there isnt. I requested the phone sent back to me and eventually, it turned up. There is no damage to the phone at all. They also decided to throw away the original box I sent with it, so no I cant even sell it.

I am considering cancelling my contract with them as this service is a complete and utter scam.

[X30nShaun]

Just as the forums suggested, sent an immaculate phone no damage not even a scratch, 

They send a revised quote from 272 to 54 GBP, reason broken buttons and screen.

I called the lady said on its not that reason its ...... Drumb roll.... Screen Burn. 

Revised quote attached. 

 

[woodmj]

So, they were fine a couple of years ago and I didn't even think to look for poor reviews as O2 still have their brand name next to them so have I been or am about to be scammed? 

Although the quote section of their website works fine as already noted in this thread the tracking part just gives a spinning circle and although they received my phone I haven't heard from them.

So it sounds like I've lost my phone or if it does turn up they'll offer me next to nothing for it and if I decline it would be hard and take a long time to get my phone back?

[RobBird12]

I am literally going through the exact same issue now. Seems like a massive scam

[lifewithjames]

Mine was reduced from £117 to £23.50 as "unable to make a call". I've asked them to expand on this as the phone was perfectly able to make calls previously.

I didnt include the sim. Was I supposed to? 

[MI5]

@lifewithjames 

No, of course not.

It's getting close to Christmas so they will be collecting for the party, no doubt 🙄

[lifewithjames]

Only other explanation I could think was it got damaged in transit...but then if thats the case just say "large amount of external damage" I'd be interested to know what exactly happens when they try to make a call. Does the phone turn on? Is it the case they can't hear the person at the other end?  There's no signal? Probably turn out they had the call on mute or something.

[jonsie]

Get them to return the phone to you in the original condition you sent it

£23.50 won't even get you a night out

[Oxonian]

@lifewithjames 

Follow @jonsie's advice and then either :-

a) try selling it to a local shop such as CEX. 

b) try selling it on ebay. 

c) try an online recycling business such as Mazuma Mobile - my experience is that they are very fair.  

[GaryS1]

My recycling offer was reduced from £100 to £50 p after an engineer had inspected the phone. I was informed that the case was cracked which I thought was a bit strange because the phone was in A1 condition when I sent it. Upon inquiry, 02 recycle sent me back an apparent photo of the damage which related to a totally different phone. I informed O2 recycle of this fact and they then stopped replying to me. Will never use again.

[TallTrees]

Hello @GaryS1 

Not unknown and utterly shameful. 

It is advised to take photos of the device before sending but may not help.  

Are you going to ask for your phone to be returned?

If so check the identity upon return, the IMEI 

Lots of hassle unfortunately. 

You can then go to a shop like CEX

Your decision now, go to local shops next time.  

Best wishes TallTrees