O2 Recycle Is A SCAM!!!

[Anonymous]

Hi Everyone,

I just wanted to send a warning to anyone thinking of using O2 Recycle.

My situation was I saw the O2 Recycle when thinking of upgrading and when I honestly filled out the recylce valuation, it convinced me to get a new iPhone 7. Anyway, they offered me £214 for my iPhone 6 which was in immaculate condition, with no damage at all. Anyway, I send it off to them and then turn around and say we are not offering £214 anymore, its £40 take it or leave it. They claimed there was damage to the screen, which there isnt. I requested the phone sent back to me and eventually, it turned up. There is no damage to the phone at all. They also decided to throw away the original box I sent with it, so no I cant even sell it.

I am considering cancelling my contract with them as this service is a complete and utter scam.

[jgc]

Just happened to me...

Sent a practically mint iPhone 7 in and got this ridiculous email.

Item Quoted Price Revised Price Notes

Apple iPhone 7 128GB O2 Network

£130.00

£26.00

• Heavy damage to device : Metal casing has broken

[Slice]

Interesting word tense ... "has" broken.  Almost as if it happened there when being examined.

When my contract is up I am moving elsewhere because of O2's affiliation with these guys and obvious lack of action to police it some.  Sort it O2!

[jgc]

Oh absolutely. I also thought that was interesting.

I accepted this offer as it was the easiest way to pay my bill. I regret upgrading now because there was absolutely nothing wrong with that phone. Like I say, excellent condition.

I could have sold it for more than O2 were offering but no, I took the stupid route and selected the opportunity to credit my account.

[jgc]

Ehanced my offer to £61 on the phone... I have requested the phone back. Interesting to see what I get.

My whole experience as a long standing customer has been risible.

I await the return of the phone before I elaborate.

[jgc]

My phone has been returned.

There is zero damage.

What is this about?

I have it, in writing, 'Heavy damage to device: Metal casing has broken'.

In my opinion they have tried to defraud me.

[MI5]

Standard

[Cleoriff]

---

@jgc wrote:

My phone has been returned.

There is zero damage.

What is this about?

I have it, in writing, 'Heavy damage to device: Metal casing has broken'.

In my opinion they have tried to defraud me.

---

That comes as no surprise @jgc 

It will be interesting to see what CEX or Mazuma Mobile offer you?

[Anonymous]

You’ll get a lot more for it at CEX

[jgc]

I don't doubt I will get more at all.

I wouldn't have used O2 but I wanted to credit my account.

What I take exception to is being told it has sustained heavy damage and is actually broken with neither being remotely true and trying to get me to accept a paltry sum on that basis. It's just wrong.

[jonsie]

Shocking.....not!