O2 Preventing Tado V3+ App Upgrade

[Will197]

Being told that because the Tado Thermostat was bought from O2 that we cannot upgrade the Google Play/iOS app to V3+ by paying £20 . Anyone else have that issue?

From Tado Support
The reason you cannot see the upgrade button is that you either purchased the tado° devices directly from our partner or you purchased used devices which were originally sold or rented out by our partner.

If the partner agrees to release the upgrade to its customer base you will see the upgrade button in the tado app.

If you have any doubt, please contact the organisation where you purchased the tado° device.

[anticpated]

Seems a but unfair. They should make that clear before you purchase.

[MI5]

@viridis @gmarkj any ideas?

[anticpated]

3rd party licenses must differ from direct licensing.

[gmarkj]

Just reading the comments on the Play store, and don't think it is limited to o2 customers.
7 out of the first 10 reviews are that they are being asked to pay for the upgrade.
Can't be certain they are not also customers, but most cite that they are early customers.
Reading the Tado blog, the existing app will continue to work with our kit and they will continue to maintain it.
The new version is for newer hardware, but is also backwards compatible.
To be honest, if it still works (and ours does) I am not going to worry too much about it.

[anticpated]

That would make sense.

[Will197]

Not sure if I understood the reply, the problem isn't about paying the £20. I'm over that.
The issue is that everyone is getting an option to upgrade their app to V3+ except people who bought from O2.
They state O2 has control over the upgrade option which I find hard to understand.

[gmarkj]

I read it as everyone has to pay the fee unless they have only just bought some of the kit?

[Will197]

It's the other way round.
Those who have V3 and before don't need to do anything. Only if they want a pretty app and the included auto assist do they need to pay to upgrade.
V3+ users I think get the first year free and then need to pay.

[PhoneChanger]

Not just O2. Homeserve customers have the same issue