I hope you raised the complaint via the resolver option here https://www.o2.co.uk/how-to-complain
An appalling state of affairs when a computer system can't be overridden to simply cancel an order, not withstanding the ridiculous messing about not knowing if a phone is in stock or not. If any one instance highlights the urgency for a live stock system then this is it. Good luck with the Ombudsman.
So raised via CEO and was advised this was a national issue. Offered 30 pounds compensation and would try to speed the issue along. Still had nothing to update me on the situation. I did get a deadlock letter saying that’s all they will do. I called today for an update to be informed they can’t tell me anything as I had made a complaint! That team closes at 5pm until Monday. Final straw - so I’ve raised it with the financial ombudsman. I’ve never been so stressed over a company who I pay a lot of money to each month. Tried to go to another company today but can’t as it’s showing I’m in the middle of upgrading with o2. So still no working phone. O2 has literally taken hours out of my busy life and nothing to show apart from more failed promises. Still disgusted and still ranting!!!
Thanks for the CEO suggestion
No problem @Becky1305 I honestly thought it would get better results. Best of luck with the ombudsman. This is more than pathetic. Not impressed you were told it was a 'national issue'
Veritas Numquam Perit