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Full 4g signal but no data

macdonut
Level 1: Joiner
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In my large 4 fooor office in Glsgow city centre, o2 users get full 4g signal but no data. Both Vodafone and EE are fine so it seems like its purely an o2 issue. We can change down to 3g and it kinda works but we shouldn't need to do this. I’ve tried complaining to customer services but they dont seem interested.

Any thoughts or suggestions?

Thanks in advance.
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MI5
Level 94: Supreme
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Congestion is a problem in many areas so unless your area is on the map for network upgrades, using 3G is your best bet.
You can download the MyNetwork app and keep reporting it so that o2 are aware but there are no quick fixes unfortunately.

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128252 Posts
  • 614 Topics
  • 22535 Solutions
Registered:

Congestion is a problem in many areas so unless your area is on the map for network upgrades, using 3G is your best bet.
You can download the MyNetwork app and keep reporting it so that o2 are aware but there are no quick fixes unfortunately.

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
Level 78: King of Kings
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@macdonut Maybe all the people in your large 4 floor office in Glasgow who are O2 customers should all call O2 customer service and tell them that they're thinking of leaving O2. That might get them to be a little bit more interested.:smileywink:

I DO NOT WORK FOR O2



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