Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Voicemail Not Working

Hi, I joined O2 moble after Talktalk closed shop a few weeks ago. All seemed ok until I got a voicemail message. I can’t retrieve this nor can I set up voicemail reception. My phone is an I phone 4s on a pay monthly subscription. An O2 adviser told m...

Resolved! O2 insurance

The accident insurance is a terrible. I’ve paid for it every month for 6 years and today I finally tried to claim from it. Not a big claim. Just a cracked screen, something that would cost maybe £20-£25 to fix in two hours. So after 40 minutes on the...

Resolved! Upgrade not registering

Hi, I upgraded my phone and tariff last week online, my order came through and I collected my new phone from my local O2 store no problems. However, when I checked on My O2, my old contract was still live on there. I tried to put my O2 Open discount ...

Resolved! O2 and credit checks

Hi guys. So my phone has just been broken for to water damage. I resorted here to apply for a new phone because I have a contract on this network for my son. So I applied and they want a deposit for £300. (Baring in mind I’ve just broken an iPhone SE...

No 4g in the usa

I can’t seem to get WiFi/4g access in the USA last week or this week. Why is this???

Resolved! Bolt on

Are 1off Bolt on carried over to next bill

Resolved! What time is payment taken

Please could someone tell me what time is payment taken from direct debit on billing day?

Resolved! Change number

How do I go about changing my number?

Resolved! Still bad signal

Still bad signal since march, o2 still mending mast. Been going on in scartho for months. Had no signal at all yesterday for a while. Been with o2 for over 20yrs and this is the worst its been

Resolved! Pay off the device plan completely by oversea visa card

I am an oversea costumer and I am trying to pay off my device plan and cancel my contract with my air time plan, however I have been told that O2 will not accept payment with credit cards registered overseas, as such I need a solution (Urgent) to pay...

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