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Karensmithson · ‎29-03-2018

I have an o2 data sim and it has 12GB of data left for 365 days but it will not load up a web page just says I have run out of data and to check in settings. No idea what to do next?

MI5 · ‎29-03-2018

Have you checked on your dashboard to see if the data remaining is accurate?
Maybe a call to customer services will help sort it out http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-03-2018

Have you checked on your dashboard to see if the data remaining is accurate?
Maybe a call to customer services will help sort it out http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎29-03-2018

Have you had this contract a while or is it new?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎04-04-2018

Hey @Karensmithson did you speak to customer services about your data issue?

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MI5 · ‎04-04-2018

Note also that the data can only be used in UK, so won't load if abroad.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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