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O2 Data not working

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Karensmithson
Level 1: Joiner
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on ‎29-03-2018 22:42

on ‎29-03-2018 22:42

I have an o2 data sim and it has 12GB of data left for 365 days but it will not load up a web page just says I have run out of data and to check in settings.  No idea what to do next?

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MI5
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on ‎29-03-2018 22:47

on ‎29-03-2018 22:47

Have you checked on your dashboard to see if the data remaining is accurate?
Maybe a call to customer services will help sort it out http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎29-03-2018 22:47

on ‎29-03-2018 22:47

Have you checked on your dashboard to see if the data remaining is accurate?
Maybe a call to customer services will help sort it out http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎29-03-2018 23:59

on ‎29-03-2018 23:59

Have you had this contract a while or is it new?

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie




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Martin-O2
Former Staff
In response to jonsie
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on ‎04-04-2018 14:54

on ‎04-04-2018 14:54

Hey @Karensmithson did you speak to customer services about your data issue? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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MI5
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on ‎04-04-2018 15:01

on ‎04-04-2018 15:01

Note also that the data can only be used in UK, so won't load if abroad.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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