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Level 40: Notorious
Posts: 3,523
Registered: ‎26-03-2014

Re: O2 Ask mini review

Well it was worth a try @Glory1.
While I can see why different types of account need different things, something could be useful to all users should be accessible to all.
How to get this to work with PAYG, I am not sure but that is something for o2 to work out.
I agree with both of you that o2 have mis-handled this, and done themselves a large dis-service with not shouting about it from the roof tops.
Again as to why the announcement was pulled I do not know other than what I have already said above. At a guess there is something going on internally that needs resolution, but why put the app in the public domain if you cannot announce it on your own forums?
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Registered: ‎14-01-2013

Re: O2 Ask mini review

And meanwhile we just meander on down the yellow brick road aimlessly wondering.....

1) Is THIS the Replacement for Tu?

2) What else it does?

3) How it works specifically (with no guesswork)?

4) Why it can't be revealed on here?

5) Who the hell is Aura?

6) Why, if Aura doesn't work are we being referred to live chat? (never the best option for any type of help)

Many more questions but I wont discuss it further, as so far it's all damn guesswork!!

 

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Registered: ‎22-08-2016

Re: O2 Ask mini review

I agree @gmarkj different types of account need different things. But as you say "but something useful to all users should be accessible to all". That's my complaint. Quite apart from the absolutely abysmal way O2 has mishandled the launch of this app they are excluding quite a lot of their customers from its use as well.

At least MyO2 was updated recently. MyO2Business hasn't even been looked at and not likely to be. So clearly O2 doesn't care much for its business customers who pay their bills just like personal account customers.

And before somone else says it, yes I could change to a personal account. But why should I change an account I've been happy with for over 5 years just to have access to an app?
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Registered: ‎04-01-2009

Re: O2 Ask mini review

As I understand it, this doesn't work on PAYG? 

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Registered: ‎04-04-2012

Re: O2 Ask mini review

Not on PAYG, business, mobile BB or any accounts with more than one number on it, but the original announcement said "for now" implying that other platforms would be added later.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎04-01-2009

Re: O2 Ask mini review

I thought you were on PAYG @Anonymous, have you now taken out a contract?

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Re: O2 Ask mini review

@jonsie I have been on Refresh for the past year or so but was pay as you go before that 

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Registered: ‎11-04-2012

Re: O2 Ask mini review

[ Edited ]

Jonsie wrote:

I think these are the questions that we should all be asking, not just one or two of us. In fact every customer should be asking too.

 

Hear, hear, @jonsie !

 

BTW, I see a (currently!) zero-value bolt-on added to my account now I have downloaded and initialised Ask from the Google Play store... Perhaps soin to be a chargeable item, I ask you... fearful

 

Screenshot_20180304-152230_01.jpg

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Posts: 67,740
Topics: 544
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Registered: ‎04-01-2009

Re: O2 Ask mini review


@pgnwrote:

@jonsie wrote:

I think these are the questions that we should all be asking, not just one or two of us. In fact every customer should be asking too.

 

Hear, hear, @jonsie !

 

BTW, I see a (currently!) zero-value bolt-on added to my account now I have downloaded and initialised Ask from the Google Play store... Perhaps soin to be a chargeable item, I ask you... fearful

 

Screenshot_20180304-152230_01.jpg


If they are going to charge for it, which may explain the complete lack of information, I for one will be removing it as soon as possible if that is part of the big announcement.

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Registered: ‎11-04-2012

Re: O2 Ask mini review


@Cleoriff wrote:

And meanwhile we just meander on down the yellow brick road aimlessly wondering.....

 

.

.

5) Who the hell is Aura?

6) Why, if Aura doesn't work are we being referred to live chat? (never the best option for any type of help)

Many more questions but I wont discuss it further, as so far it's all damn guesswork!!

 


Oh, yes - somewhere in my reading of matters related to O2 Ask this afternoon, @Cleoriff, I saw it recommended you use O2 Ask (Aura?) as your Webchat client, as "a record of your discussion will be kept in the app"... now that's one thing I thought was missing from the website here, the fact that your carefully-recorded interaction with O2 was gone (from the customer's perspective!) if you did not remember to e-mail a transcript to yourself before closing the Chat window... (or before it crashed and closed itself!).

 

So maybe, just maybe, the recording of your Chat sessions with O2 Support will be kept accessible and on-line, where they always should have been given O2 kept a copy anyway - in addition to the one you might, or might not, have remembered to e-mail to yourself at the end of any such interaction.

 

Now I wonder what I can try to chat to O2 Support about to see if it works... devil

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.