on 01-03-2018 12:35
on 01-03-2018 12:35
O2 Ask
O2 Ask is a new service designed to replace the now defunct TU app which allowed customers with little or no signal to be able to call or text over their WiFi connection with their allowances. You can download it via your phones App Store.
Overall Look
It looks very smart & looks the same as all the O2 apps. I like the new style of menus in this app compared to the myo2 one. Much clearer & easier to view especially data allowance. Although when you click on something it can take a while to load as it’s very slow. The menus look nice & simple.
SMS function
I primarily tested this app to see if the sms would work over WiFi considering I already have an excellent o2 signal in my area but some areas I frequent may occasionally need WiFi Calling so this was a welcome add. The function does take a little bit of working out but make sure your contacts that you want to text have the same app downloaded on their phone otherwise you can send but you won’t receive their replies.
My Thoughts
Its a nice app but I think I’ll stick to good old myo2 for my account & WhatsApp for sending messages over WiFi
on 02-03-2018 11:44
on 02-03-2018 11:44
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 02-03-2018 12:30
on 02-03-2018 12:30
And meanwhile we just meander on down the yellow brick road aimlessly wondering.....
1) Is THIS the Replacement for Tu?
2) What else it does?
3) How it works specifically (with no guesswork)?
4) Why it can't be revealed on here?
5) Who the hell is Aura?
6) Why, if Aura doesn't work are we being referred to live chat? (never the best option for any type of help)
Many more questions but I wont discuss it further, as so far it's all damn guesswork!!
Veritas Numquam Perit
on 02-03-2018 13:10
on 02-03-2018 16:11
on 02-03-2018 16:11
As I understand it, this doesn't work on PAYG?
on 02-03-2018 16:17
on 02-03-2018 16:17
on 02-03-2018 16:22
on 02-03-2018 16:22
I thought you were on PAYG @Anonymous, have you now taken out a contract?
on 02-03-2018 17:56
04-03-2018 15:03 - edited 04-03-2018 15:32
04-03-2018 15:03 - edited 04-03-2018 15:32
Jonsie wrote:
I think these are the questions that we should all be asking, not just one or two of us. In fact every customer should be asking too.
Hear, hear, @jonsie !
BTW, I see a (currently!) zero-value bolt-on added to my account now I have downloaded and initialised Ask from the Google Play store... Perhaps soin to be a chargeable item, I ask you...
on 04-03-2018 18:39
on 04-03-2018 18:39
@pgnwrote:@jonsie wrote:
I think these are the questions that we should all be asking, not just one or two of us. In fact every customer should be asking too.
Hear, hear, @jonsie !
BTW, I see a (currently!) zero-value bolt-on added to my account now I have downloaded and initialised Ask from the Google Play store... Perhaps soin to be a chargeable item, I ask you...
If they are going to charge for it, which may explain the complete lack of information, I for one will be removing it as soon as possible if that is part of the big announcement.
on 04-03-2018 19:39
on 04-03-2018 19:39
@Cleoriff wrote:And meanwhile we just meander on down the yellow brick road aimlessly wondering.....
.
.
5) Who the hell is Aura?
6) Why, if Aura doesn't work are we being referred to live chat? (never the best option for any type of help)
Many more questions but I wont discuss it further, as so far it's all damn guesswork!!
Oh, yes - somewhere in my reading of matters related to O2 Ask this afternoon, @Cleoriff, I saw it recommended you use O2 Ask (Aura?) as your Webchat client, as "a record of your discussion will be kept in the app"... now that's one thing I thought was missing from the website here, the fact that your carefully-recorded interaction with O2 was gone (from the customer's perspective!) if you did not remember to e-mail a transcript to yourself before closing the Chat window... (or before it crashed and closed itself!).
So maybe, just maybe, the recording of your Chat sessions with O2 Support will be kept accessible and on-line, where they always should have been given O2 kept a copy anyway - in addition to the one you might, or might not, have remembered to e-mail to yourself at the end of any such interaction.
Now I wonder what I can try to chat to O2 Support about to see if it works...