No caller ID

[VF-Calling]

Hello

I recently swapped tariffs within O2 as my previous contract has ended. Immediately after this, all incoming calls showed as No Caller ID, despite them being in my contacts. I then swapped to a new SIM provided with the new contact - still the same problem - help

[pgn · Accepted solution]

Reach out to O2 on 202 or via Social Media, links shown in the page just below this post, @VF-Calling - something amiss in the way O2 have set up the new contract details on their systems may be the cause. If calling, 8am is a good time to call. Good luck.

[VF-Calling]

Many thanks for your reply - I'll get set for a whole day on the phone then...!

[pgn]

Not if you send out a DM in Twitter (for example) @VF-Calling - O2 Twitter, FB and Instagram links in here: https://linktr.ee/vmo2

Yes, it might take a couple of messages over a morning, but it does work: https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...

And it's an O2 reset needed on your account, a quick search of the forum reveals: https://community.o2.co.uk/t5/Tech-Support/No-caller-ID/m-p/1576163/highlight/true#M25485