Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Where do I find a telephone number to call 02

Ive tried to get my query answered by the bot chat - no good. The live chat actually isn't live & I gave to wait fir a reply to an App I don't even have or want. i just want to speak to someone and my query could be answered in a jiffy. what's the ph...

Resolved! Poor signal

Hi. I have very poor signal at my house but it used to be very good. I have reported it but the signal is still so bad I sometimes have to leave my house & go outside when I am talking on the phone otherwise it keeps cutting out

Ending Contract

I recently got a call from one of the people from O2 offering a new line that will allow me to have 100GB and i have to pay 16 pounds each month i agreed to that but i never received the new Sim Card the next month they continued to direct debit my a...

Resolved! Payment

Hi, i am receiving messages that my account is overdue, but the debit order went off my account. Can you see why?

Resolved! Suspicious 'feedback' email.

Hey there! I've just received a very suspicious email from o2@express.medallia.eu. They say: 'Thanks for checking in to get help. We’d love to ask you a few questions about your recent experience.' ... only that I haven't used any help services for o...

Resolved! Stolen Phone

Hello,My phone was stolen last night, could you please block phone access

Resolved! Blue light card discount

I am unable to use my blue light card discount code online, it pasted in ok but just goes back a stage everytime I enter it

Text Message Error

I can't send a text to one of my contacts. All others are fine and tested. I've read all the reasons and solutions to fix this, however none have worked. Please can someone help me. Thank you.

Resolved! Can't receive texts from aborad

I am not able to receive texts from phone numbers registered abroad. I checked my phone settings and I should be able to to received texts from abroad. Think it may be O2 that is restricting the receipt of messages. Any suggestions on what I can do i...

Resolved! 02 open

I purchased a new iphone today and am eligable to get my company discount. Tried to do this but says I am still linked to my old device

O2

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