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Being dim - aunt has moved from Vodafone to O2 via Virgin Mecia deal - but no O2 sim

Salpal12
Level 1: Joiner
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Aunt has gone for O2 mobile package as part of overall Virgin Media deal

 

She has missed 1st call from O2 & couldn’t understand the 2nd caller (she’s elderly & hard of hearing!)

 

I’m trying to assist 

 

Will she get a physical SiM through the post? Where do I upload her PAC from her previous phone provider, Vodafone?

 

Thanks 

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Bambino
Level 85: Esteemed
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@Salpal12 Your aunt should get a sim card in the post. She would need to give the PAC to O2: Migration & porting into O2 - O2 Community

How to find help & contact O2: A Guide - O2 Community

I DO NOT WORK FOR O2



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