NUMBER TRANSFER TO NEW SIM CARD

[Anonymous]

I HAVE BEEN AND STILL AM WAITING FOR MY OLD O2 NUMBER TO BE TRANSFERRED TO A NEW SIM AFTER BOVER 72 HOURS ONE VISIT TO A STORE AND 2 CONVERSATIONS WITH ON LINE GURUS   LOL      O2 YOUR A SUCH A LET DOWN AND INCOMPETENT

[Anonymous · Accepted solution]

Hi and welcome to the forum.

The procedure swap my sim usually takes no more than 24 hours ,but can occasionally be a little longer but that's rare.

Turning your phone off and back on throughout this period helps reset the network services.

If your services don't turn on then first check the apn settings in the phone.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

If they are ok and give your sim a clean and it's seated in the sim tray ok then give 02 Customer Services a call just to make sure all is on with your account.

Contact Customer Service Number
From your O2 mobile 202 Free
From a landline 0844 8090202
5p / min

Payg Customer Service
From your O2 mobile 4445
25p per call
From a landline 0844 8090222 5p / min

Do not do this via Live Chat (Online Guru)

Take care.

[jonsie]

Has the old simcard been disconnected? As stated the whole process should take much less time than the 24 hours they quote. My change to a 4G sim took 12 minutes using the Swap my sim process.

You really need to speak to customer service rather than the online chat.

[Anonymous]

Hi

I would like transfer my old numer to new sim card..

My number is (edited)

Thanks

[MI5]

You need to speak to cs http://www.o2.co.uk/contactus

or complete a sim swap http://swapmysim.o2.co.uk/

You should also remove your number as this is a public forum.

[Toby]

Hi @Anonymous,

Im Toby, the community manager. Welcome! 

I have edited your number out of your post as that is private information but this is a public forum, so it's safer not to include that info on posts :). 

Cheers, Toby 

[jonsie]

The easiest way and quickest is to go I to your nearest o2 store and get them to do it. It's free and will probably be done within 10-15 minutes.