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Mcafee mobile security plus subscription

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Dhaw
Level 1: Joiner
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on ‎05-06-2021 23:24

on ‎05-06-2021 23:24

Hi

I've added this as an extra as part of upgrade. I followed all the instructions and it's says I've not activated it but I have. I've tried to explain this on o2 chat but it's hard to explain, I've taken a screenshot of what I'm on about but can't attach it on here or o2 chat.

Has anyone else had this problem, how can I send the screenshot?

Thanks
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MI5
Level 94: Supreme
In response to Dhaw
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on ‎06-06-2021 07:24

on ‎06-06-2021 07:24

You'll need to call customer service then @Dhaw 

Numbers here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎05-06-2021 23:26

on ‎05-06-2021 23:26

@Dhaw 

It will keep reminding you to activate for the first month even after you have activated it.

All extras are the same.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dhaw
Level 1: Joiner
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on ‎05-06-2021 23:57

on ‎05-06-2021 23:57

@MI5 it did that last month. It was removed from my account because I didn't activate it apparently, even though I did.
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MI5
Level 94: Supreme
In response to Dhaw
  • 151970 Posts
  • 651 Topics
  • 28885 Solutions
Registered:

on ‎06-06-2021 07:24

on ‎06-06-2021 07:24

You'll need to call customer service then @Dhaw 

Numbers here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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