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Level 1: Joiner
Posts: 1
Registered: ‎12-11-2018
Accepted Solution

Lost device

[ Edited ]

Hello .. yesterday I lost my device with sim card.. Can U block them?My number is [removed]. Tommorow i will contact o2 shop in Leicester.. [removed]

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Posts: 79,160
Topics: 707
Registered: ‎14-01-2013

Re: Lost device

Hi @Erik

This is not customer services I'm afraid. You must report it following the advice here

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Report it immediately please.

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Posts: 79,160
Topics: 707
Registered: ‎14-01-2013

Re: Lost device

@Erik

Just add, please remove your phone number and personal details. As this is an open forum you risk being spammed leaving it there for all to see.

 

I stress again please report the loss immediately. If anyone finds your phone and you haven't reported it lost, you will be liable for any charges incurred, if it is used by anyone else.

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Level 64: Magistrate
Posts: 13,438
Registered: ‎31-03-2010

Re: Lost device

@Erik Please follow the advice above from @Cleoriff as soon as possible. Also report the loss to your local police.

I DO NOT WORK FOR O2



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Posts: 75,225
Topics: 559
Solutions: 3,480
Registered: ‎04-01-2009

Re: Lost device

The loss must be reported within the first 24 hours otherwise you are liable for any  and all usage on the sim card.

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Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: Lost device

Good morning @Erik, and sorry to hear about your phone confused 

 

I hope you find the  advice @Cleoriff@Bambino and @jonsie shared useful but it'd be great if you could come back and let us know if you're all sorted or need some additional help slight smile

 

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