Log in problems

Anonymous · ‎19-08-2017

I have a Huawei 5200 - totally confused with passwords! The password I need to log in to the device is a number - but the username and password to actually see my usage is different. Default is admin for both. Recently changed this - as advised - now not being recognised and I have no clue how to change it ! Of course tried help but this threw me to My 02 but their search box produced zero results.

Cleoriff · ‎19-08-2017

Hi @Anonymous

You may need to contact customer services for help and advice https://www.o2.co.uk/contactus

Between 8-8.30am is the best time

Veritas Numquam Perit

MI5 · ‎19-08-2017

The easiest way for you to sort this is to book an appointment with a guru at an o2 shop.
They can demonstrate how to log on to the dongle, how to view usage and how to use the features.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎30-08-2017

Hey @Anonymous how are you getting on with this? Have you sorted out your logins yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Log in problems

Audible subscription

Overseas use

Disney plus

Hiking the price up on Disney plus

Contact a person?