Other Products and Services
Ask the community questions about any other products and services.
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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Resolved! Can't connect to home wifi

What does o2 do to the phones to prevent them from connecting to home WiFi? My wife bought a pay as you go Samsung a month and a half ago. Initially she could connect to our home WiFi. Since the first of the next month, she has been unable to connect...

Anonymous by Not applicable
  • 2853 Views
  • 4 replies
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Resolved! I want to cancel my order and return the phone

I ordered an iphone 6s via the internet and it arrived yesterday. I have changed my mind as i realised that 02 service in my area is non existent (i know i should have checked first!). However i am finding it impossible to get through on the telephon...

Anonymous by Not applicable
  • 2643 Views
  • 2 replies
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Resolved! Requesting PAC code

I have requested the PAC code three times via chat and just tried to access it via the phone on hold for one hour only for the phone to tell me the office is closed and then hang up and the email help request link just wrote back to me how the servic...

Anonymous by Not applicable
  • 3557 Views
  • 13 replies
  • 1 kudos

Resolved! Recycle payments

Before a week I send my mobile phones for recycle but I don't have any payments for them.CAn you tell me when I will have a payments because it's not correct

Anonymous by Not applicable
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Resolved! Live Chat

Hi, I am trying to use the Live Chat but constantly getting either offline or Live Chat - BusyAll our agents are currently busy, please try again later. Whats the issue with the system? ThanksPete

Anonymous by Not applicable
  • 4224 Views
  • 7 replies
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Resolved! How do I get a new SIM for my pay as you go number, it wont fit in the 6S from the 4S

I have followed nearly every option on the website and none appear to allow me to get a new nano SIM for my 6S as teh one I have frmo my 4S wont fit it, all I can see is the swap sim option but I need a SIM already for my number to move onto. Going i...

Anonymous by Not applicable
  • 1294 Views
  • 1 replies
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Resolved! Cannot Cancel Contract

There is no method of cancelling the phone contract online. I cannot get hold of anyone in customer services via phone (busy and was cut off), email (discontinued) , online chat (busy and even put on a queue). So I cancelled the Direct Debit. If I ha...

Anonymous by Not applicable
  • 2369 Views
  • 6 replies
  • 0 kudos