Solved: Re: Loan Phone

Jiberson · ‎09-04-2013

I have sent my phone away for repair at an o2 shop and have a loan phone to use meanwhile. First off I had to leave a £25 deposit for a phone worth less than £20 which seems strange in all fairness. The second thing that bugs me is the fact that it has all of the texts and contacts from the last person that had the phone before me which all seem to be drug related. This I am not impressed about as there could be a lot of personal details on the phone and in those messages and if I found out someone could have all of my details after I gave the phone back I would be less than impressed.

I am no expert in law but I'm fairly sure that it contravenes the data protection act as you have provided me details of one of your customers names and contact numbers for them and their acquaintances.

adamtemp64 · ‎09-04-2013

I would return to the store and ask for a fresh loan phone and get the store to check it has been reset.

If the current phone has criminal activity on it then o2 should hand it to the police as evidence of crimes.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎09-04-2013

I would return to the store and ask for a fresh loan phone and get the store to check it has been reset.

If the current phone has criminal activity on it then o2 should hand it to the police as evidence of crimes.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎07-11-2013

HI, i have just recieved a loan phone as my phone is in for repair. How am is suppposed to use it if my sim doesn't fit the phone that they gave me??? Or am i just being thick?

perksie · ‎07-11-2013

You can use it with an adaptor which the shop should have.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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MI5 · ‎07-11-2013

You need to get a sim swap to the correct size or if you need a bigger one you can use an adaptor. The shop can help you with either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎07-11-2013

Right, should the shop not have given me one when i was there or at least checked to see if i had a compatible sim?

MI5 · ‎07-11-2013

Yes, it would have been better if they had covered the basics 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎07-11-2013

You can point that out to them when you go back.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎01-12-2013

iv just been given a loan phone which the man in the shop just put in a box and gave me to sort out when i got home iv took it out of the box and its scrached like hell on the back ... will this matter when i take it back or will they not give me a deposit back for it ? x

perksie · ‎01-12-2013

That's why these aren't top end phones, it shouldn't be a problem.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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