Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! How to track my repair

I sent my HTX One X off for repair yesterday and was given a lease phone. It was an ancient Samsung unit with buttons and a tiny screen. When I inserted my SIM I received a text telling me how to track my repair. Unfortunately I'm a bit of a snob and...

Resolved! Website issues

Hi I've an old O2 100 call plan from 2003 - I'm unable to get any My o2 features from the account (view my bill etc) as it says I have no valild products associated with the account?I am unsure how to resolve this?

After Sale Service

I was suggested by Customer Service Centre to send my complain to CRS (email address has been confirmed is correct) and they would reply wihtin 5 days and that's what I did. Unfortunately, today (5th Oct. ) I am still waiting for their reply. O2, if ...

Resolved! Texting someone abroad

I have unlimited texts & unlimited 02 to O2 calls - will it cost me to text/call a friend who us also on O2 who is in Sri Lanka? (Her phone contract was set up here)

Resolved! Saving O2 Rewards

I am trying to save my rewards but each time I log in and click "Save" I get thrown back to the login screen. I have tried about 6 times this morning. I am using IE9 but have not had this problem before. Any ideas please?

Resolved! Travel bolt on

Yesterday I spoke to your Help Desk and established that my Travel Bolt On entitles me to data outside Europe at £6 a mb. I can buy 6.5 mb for £40 and then buy a further 43.5 mb free of charge thus taking me to the upper limit of 50 mb. The European ...

Beta testers - My O2 app

Hi guys 3 community members have already been testing the beta version of our My O2 app and we're now able to take on more testers for Android. If are have an Android phone and would like to be part of the beta testing session, please send a PM to To...

Resolved! Friends & Family Discount

Say you had 2 or 3 SIM cards used by family members all paid for by one person, can the 30% F&F discount be applied to all accounts?Also, has F&F been withdrawn from Simplicity deals?

Resolved! Can you get another copy of proof of purchase?

I'm having an issue with my phone and wise to go to the Apple store, but I don't have a copy of the receipt any more, and I know I purchased it on launch date Is there any way that you can get another receipt or proof of purchase from o2?

Resolved! cant switch off voice mail

Hi when i dial 1760 all i get is a beep and I can not turn off my voicemail. I will be travelling tomorrowand I need to turn it off

O2

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