09-04-2013 12:42
I have sent my phone away for repair at an o2 shop and have a loan phone to use meanwhile. First off I had to leave a £25 deposit for a phone worth less than £20 which seems strange in all fairness. The second thing that bugs me is the fact that it has all of the texts and contacts from the last person that had the phone before me which all seem to be drug related. This I am not impressed about as there could be a lot of personal details on the phone and in those messages and if I found out someone could have all of my details after I gave the phone back I would be less than impressed.
I am no expert in law but I'm fairly sure that it contravenes the data protection act as you have provided me details of one of your customers names and contact numbers for them and their acquaintances.
Solved! Go to Solution.
09-04-2013 12:51
I would return to the store and ask for a fresh loan phone and get the store to check it has been reset.
If the current phone has criminal activity on it then o2 should hand it to the police as evidence of crimes.
09-04-2013 12:51
I would return to the store and ask for a fresh loan phone and get the store to check it has been reset.
If the current phone has criminal activity on it then o2 should hand it to the police as evidence of crimes.
07-11-2013 12:04
HI, i have just recieved a loan phone as my phone is in for repair. How am is suppposed to use it if my sim doesn't fit the phone that they gave me??? Or am i just being thick?
07-11-2013 12:07
07-11-2013 12:07
You can use it with an adaptor which the shop should have.
07-11-2013 12:07
07-11-2013 12:07
07-11-2013 12:10
Right, should the shop not have given me one when i was there or at least checked to see if i had a compatible sim?
07-11-2013 12:11
07-11-2013 12:11
07-11-2013 12:11
07-11-2013 12:11
You can point that out to them when you go back.
01-12-2013 13:25
01-12-2013 13:25
iv just been given a loan phone which the man in the shop just put in a box and gave me to sort out when i got home iv took it out of the box and its scrached like hell on the back ... will this matter when i take it back or will they not give me a deposit back for it ? x
01-12-2013 14:23
01-12-2013 14:23
That's why these aren't top end phones, it shouldn't be a problem.