Keeping old number

[Elizabeth77]

I am trying to sort bringing my old number to O2 but it isn't working

[Cleoriff · Accepted solution]

@Elizabeth77 

Here's the Keep My Number form https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this