Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

MI5 by Level 94: Supreme
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Proof of Purchase

Hello, could I please request a proof of purchase for my phone. Mobile number xxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! No Email Recieved?

Hi all, I ordered a pair of samsung galaxy buds and it said on the order page that I would recieve a confirmation email with all the details of the order, however I didnt recieve the email and the buds arent coming up on my orders. I did manage to do...

Calum_P by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Phone Has Died

Hi, Within the last 1/2hr my phone has literally died. Cannot reset, cannot charge, screen completely blank. Can anyone suggest anything?Thanks. Natalie

Resolved! how long will it take

DPD came to collect my phone on Thursday for repair , was given a tracking number!!! Which actually doesn't work When should I expect my phone back ????

Insanity nearly lost over Call forwarding

Please help I’m on the brink of insanity 勞若郎 there’s probably a simple solution, maybe I’m just having a blonde moment lol.....All I want to do is forward all calls to voicemail except my favourites in contacts.I have an iPhone 6+ incase you need to ...

Emmaful82 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Netflix

I received a free Netflix login for 6 months in January. However, I never registered and have mislaid the paperwork. How can I have a copy to register for the remaining 4 months?

McFly55 by Level 1: Joiner
  • 2 replies
  • 0 kudos

O2 recycle complaint

Does anyone know how you submit a written complaint against O2 recycle? They are not an O2 company but are part of the Redeem group.

AndyT27 by Level 1: Joiner
  • 29 replies
  • 0 kudos


Im posting my phone off for repair , I've been told to pop it into a jiffy bag with just my name and claim number on the envelope 'is this all I need to write ?? Will they know its my phone and where to return it