Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Phone signal

My bill was paid on Friday and since then I haven’t had any 4g signal since then, I have tried the usual and turned my phone on and off and also all my settings are correct. Can anyone help?

Resolved! Using mobile data in USA

HiIm in NYC right now for 2 weeks. I got a text message saying “Welcome to USA. Your tariff includes roaming here. You get 120 minutes, 120 texts and all the data you need each day at no extra cost, subject to our fair usage policy.” Can you please c...

Resolved! Activating sim error

Why it said swap sim during activation?

Resolved! Phone upgrade

Hi, so I currently have a hefty amount left on my current phone bill and it wont be fully paid off until 2022. However the current Samsung I have is on its last leg. Does anyone know if I can upgrade my phone and add the current bill onto my new phon...

MCK code needed phone locked Samsung S9

Hi there, I moved from o2 to Virgin on 3rd of November. However, once I've placed the new Virgin Sim in its saying I need an MCK code to unlock my phone. Wonder if anyone can please help? Kind regards Rob

Resolved! o2 portsmouth

Is the o2 store in comercial road portsmouth shut down ?i walked passed it yesterday and it was empty all the stuff in the shop gone no info on shop window about moving or anything.

Resolved! O2 Order says complete but same day got out of stock email

hello, I ordered Apple Watch series 7 for click and collect weeks ago and got out of stock email yesterday but checked tracking and it says dispatched and complete

Worst company

Do not give a penny to this company. I sent x2 iPhone 13’s back within the cooling off period due to the worst customer service I’ve ever seen. I recorded the delivery back to the to prove they’d sign for them. Them again phone after receiving a lett...

Payment Trace

I wanted to pay off 2 devi ice plans in full early. I called O2 and was given the wrong bank account to make the payments to. Over £400 has been sat in the VMED bank account for 3 weeks and despite 5 calls and 4 emails including proof if payment, no ...

Resolved! Phone Security

At the beginning of September, three texts with an OTP, were sent to my phone from our bank. As this is a joint account, I thought nothing about it until we discovered just over a month later that money had been taken. My question is: How can somebod...

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