Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 70658 Views
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 7632 Views
  • 15 replies
  • 1 kudos

Resolved! Huawei tablet redemption

Hi. I have been trying to redeem the offer for a tablet since taking out a new contract in December. Each attempt to complete the on line form results in the form clearing all inputted info when I attempt to upload the receipt. Despite me passing thi...

MBrads by Level 1: Joiner
  • 963 Views
  • 2 replies
  • 0 kudos

Resolved! US calls

Hi I'm in the US. My contract includes being able to call in and from the US. Annoyingly my phone won't actually do it! I'm using the correct international dialing codes but the calls sometimes go through but mostly don't. I can't even call the suppo...

ADavies by Level 1: Joiner
  • 609 Views
  • 2 replies
  • 0 kudos

Re: Iphone still not unlocked, thanks o2

Did you get any joy in the end? We are the same. Requested O2 unlock an old iPhone out of contract, twice, firstly by phone (unsuccessful) and then via live chat (again unsuccessful). 165 hours later, it is still locked. It is ridiculous and why on e...

SEG by Level 1: Joiner
  • 274 Views
  • 2 replies
  • 0 kudos

Resolved! Subscription issues

Hi, I have just received a free msg stating the following " Reminder you are subscribed to games network for £4.50 per 1 week from Noatel until you text STOP to 64055, Help No. 02078552665", I'm worried that they will charge me either way. I typed th...

Resolved! Scam

Hi there I received a SMS this evening from 30090007 saying PayForIT Charge which is apparently a scam which is going to cost me £3.00 per week from my O2 account. How can I stop this apparently blocking the number does not work. Is anyone able to he...

Toots by Level 1: Joiner
  • 1196 Views
  • 2 replies
  • 0 kudos

Resolved! unsolicited paid texts/ theft

Hi, I got my bill and it shows that I have been changed for the unsolicited data/information sent to me, at the cost of £3.75. I did not request this and I treat this as a theft. Where can I report this? And most important - how can I protect myself ...

ela by Level 1: Joiner
  • 2587 Views
  • 14 replies
  • 0 kudos

Huawei Tablet Redemption Delivery

Hey there, just a question about who to contact. I think DHL Parcel / UKMail tried to deliver my Huawei tablet this week but unfortunately I was out at work. DHL Parcel also don't do Saturday deliveries, their local depot is an hours drive away and t...

o2 wifi calling

Hi...Just joined o2 for the promise of o2 wifi calling.Have set it all up (iphone8) and pretty sure it's done right, get the o2 WIFICall displayed top left of phone.problem is still getting bad voice quality/losing calls altogethercalled o2 help and ...

Ryko by Level 1: Joiner
  • 1766 Views
  • 8 replies
  • 0 kudos

Netflix redemption not working

Upgraded my phone about 2 months ago, was entitled to a free 12 months Netflix offer, have been trying ever since to redeem it and having no luck. Type in my phone number, they send me a code, then it says not eligible! Have spoke to o2 on the phone ...

Bke93 by Level 1: Joiner
  • 559 Views
  • 3 replies
  • 0 kudos

6 month Netflix offer

Trying to register for the free 6 months of netflix and getting the error:The number isn't eligible for a free Netflix offer.Bit confused as I just signed up for an upgrade and that was part of the deal. I got a card to confirm it but no joy. Ideas?

TPW by Level 1: Joiner
  • 1213 Views
  • 24 replies
  • 0 kudos