Solved: Re: Incorrect Charges_Contact O2

CollieLovr · ‎23-06-2021

I have been charged for picture messages yet I haven't sent any, I also didn't use emojis as I knew I wasn't sending an Imessage. I rang 202 to dispute the charges and it said use online chat. But I can't find it and just keep going round on a loop... It's literally making me want to scream! Can anyone help or do I have to wait until tomorrow?

MI5 · ‎23-06-2021

@CollieLovr

You'll need to chat tomorrow.

It's on this link when available http://www.o2.co.uk/contactus

or hang around the shop pages and it will pop up https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-06-2021

@CollieLovr

You'll need to chat tomorrow.

It's on this link when available http://www.o2.co.uk/contactus

or hang around the shop pages and it will pop up https://www.o2.co.uk/shop

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-06-2021

That was a total cop out telling you to use live chat

They will offer no different advice to customer service

Browse the shop pages tomorrow to see if live chat ops up but I would call 202 again

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

CollieLovr · ‎23-06-2021

There was no answer it was a recorded message - thanks I'll call tomorrow. 🙂

CollieLovr · ‎23-06-2021

Thank you. I just can't understand why I've been charged for picture messages when I haven't even used an emoji!

gmarkj · ‎24-06-2021

It's not just emojis that would cause a text message to convert - using a subject, too many characters or too many recipients can also do it.
See a how to guide below:
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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