Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! PAC code

Hi, I have a PAC code from a different network, and I would like to bring my old number to O2, and have 2 numbers in my MyO2 account. How do I do this?

Phone delivery

I’ve ordered a new phone and I haven’t been given a delivery date

Resolved! broken phone

Help!My screen got smashed this morning so I cannot make any calls. I went to the O2 store in Sutton where they told me to use the chat on here?! I need to speak to someone to make an insurance claim for a repair or replacemant. Please someone help w...

Resolved! Additional order

I placed a additional order on my account on Saturday and another one on Sunday. Its at order received. Ive received the legal documents does anyone know if that means its been accepted

Resolved! Mcafee safeweb

I’ve just added the McAfee mobile security extra but can’t turn SafeWeb on. Any ideas?

Resolved! WiFi Extra - Unable to connect

Has anyone else had this issue with unable to connect to Wifi Extra on the London Underground?It happens at every station I try. It used to be fine recently It just won’t connect. If I try with virgin media wifi, I get an error after typing in my num...

Resolved! Waiting for an order to process

I ordered an Apple Watch on the MY 02 app 7 days ago and was told it would arrive on Tuesday. I went to the track my order section and it says the order hasn’t even been processed yet?! Anyone know what to do or has this happened to anyone else?

Resolved! O2 Recycle

Hi I did O2 refresh today and ordered a Samsung S21 in place of my Samsung Galaxy S9. However, I did this bercause there was an offer of up to £200 for my S9 if I purchased the S21. The order confirmed that if I went to the O2 Recycle page and put in...

Resolved! o2 shops reopening?

Not sure the best place to put this, but going to upgrade my phone and rather do it instore. Are o2 stores reopening on the 12th? If so i will wait until then Thanks

Nintendo switch order

I ordered a Nintendo Switch on 31st March for which I’ve paid and received a confirmation email but when I go to track it on myo2 there’s no movement any help?

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