Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! guru online?

Hi, why is there no option to speak to a guru online? Thanks

O2 and Virgin Media to merge operations?

Here's an interesting snippet from the headlines this morning - what are the chances? https://www.theguardian.com/business/2020/may/01/virgin-and-o2-plan-merger-to-challenge-sky-and-bt

Resolved! Apple Watch And Different Phone Company

I have three devices with o2 ( all ipads ) and i am wanting to buy an apple watch but it says i cannot because i need a phone. I have a phone but i am with tesco mobile, is there any chance i can still buy this?

Resolved! Prime video

Im trying to add prime video to my account but for some reason I cant find a link or option to do so - i can see disney+, macafee, calm etc, I saw a prime video one previously, and can see it advertised on the pictures on my o2, but no clickable link...

Resolved! New Number

If I were to change my number - can I keep whatsapp conversations and images sent if back up my iphone?

Resolved! PAC code

Hi, I have a PAC code from a different network, and I would like to bring my old number to O2, and have 2 numbers in my MyO2 account. How do I do this?

Phone delivery

I’ve ordered a new phone and I haven’t been given a delivery date

Resolved! broken phone

Help!My screen got smashed this morning so I cannot make any calls. I went to the O2 store in Sutton where they told me to use the chat on here?! I need to speak to someone to make an insurance claim for a repair or replacemant. Please someone help w...

Resolved! Additional order

I placed a additional order on my account on Saturday and another one on Sunday. Its at order received. Ive received the legal documents does anyone know if that means its been accepted

Resolved! Mcafee safeweb

I’ve just added the McAfee mobile security extra but can’t turn SafeWeb on. Any ideas?

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