So my elderly relative had an issue with his trusty Sony Ericson T280i phone and could not top it up. They now own an Alcatel with a £10 add on and best of all a 24 Month £10+VAT Business contract.
Who is the mastermind behind this scam you may ask.
It is of course a franchised o2 store. Who would have thought going into an o2 store could lead to so much trouble. After spending time ringing the o2 business team (pass the buck department) They said they would need to go to the store and cancel there, they would not help at all apart to point out the £10 would include VAT, not bad when you have never had a business. There must be a reason why they put him on a business contract reather than a personal one?
With everything going on with Scams at the moment i thought o2 business would have at least taken this seriously. In fact i had to push them for details on taking this further, they just were not interested at all
As it is we now have to revisit the store and get them to cancel the contract and get the number ported back to PAYG o2. This is going to be fun but it won't be the last on the matter i can tell you know.
I am just posting this as a warning that not all Scams come from Abroad so please check people as i am sure they are not the only ones that have had this done to them.
Thats not the information i received when i rang business customer support this afternoon. This is just getting worse now, was i told that just to get me off the line or do the support staff not know what they are doing and in this case there was no script they could follow. He did querey the Business part which the store told him don't worry about that. He is 90 by the way and worried it is his own fault this has happened.
I wonder if this is why then they pushed him onto a business contract rather than the personal one?
Thank you we will hang fire visitng he store tomorrow then. He only signed up on the 15th so we are within the 14 days at the moment
The big problem being of course, is that business contracts come with their own set of terms and conditions and customer rights
One of which I believe is that there is no 14 day change of mind period
Totally underhanded and shady practice by the store in question
Good luck @Notahappychappy and I hope you can get this resolved to your complete satisfaction
For me, O2 are complicit in these immoral actions
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