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How to remove 'default' from credit report

Asproiu
Level 1: Joiner
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on ‎19-11-2019 02:30 - last edited on ‎19-11-2019 19:03 by

on ‎19-11-2019 02:30 - last edited on ‎19-11-2019 19:03 by

I have sent 2 emails to credit referral so far and absolutely no reply, this is how O2 treating their ex customers? By making their account defaulted and not replying to the email? I am a good payer and I never had any problems or companies on my back for their money. But still o2 decided to make my account defaulted and everyone keep saying that I don’t owe anything to O2.

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gmarkj
Level 66: Unequalled
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on ‎19-11-2019 08:03

on ‎19-11-2019 08:03

Any chance you can support @Asproiu @EmilieT @Martin-O2 @Marjo (sorry, I know one of you is off but it's early still!)

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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EmilieT
Former Staff
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on ‎19-11-2019 19:04

on ‎19-11-2019 19:04

Hi @Asproiu, and sorry to hear you're having some trouble with your credit file. I can certainly get someone on our end to chase this for you, so I'll send you a Private Message shortly to get a few more details slight_smile

 

Thanks for the mention @gmarkj!

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