Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 157618 Views
  • 147 replies
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Terrible customer service and no guarantee of replacement phone will be the same

I've been in touch with the O2 insurance team since my phone got stolen on 21st December 2019 and the inefficiency of your service is shocking. 1. I called the first time and the claim form was meant to be sent to me by email and that never got throu...

acoad by Level 1: Joiner
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  • 12 replies
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O2 recycle scam

To anybody thinking of using o2 recycle,DONT!!! dont be fooled by they're same day payment,they are now thieves,they say they've never recieved my phone it's been over a week now,and yes I have proof of postage! I have never had any problems with any...

Jeff123456 by Level 1: Joiner
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  • 12 replies
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Resolved! Moved abroad - cannot pay my bill

Dearest support, I have moved to the USA and finally had to cancel my UK bank account as I had nothing going in - so my O2 bill was paid from the money in the account. It's all moved over now and I am now suddenly in arrears - yet a number of live ch...

cstupack by Level 1: Joiner
  • 726 Views
  • 3 replies
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OnePlus 6 calls cut out at 15m32s

Hi! When I call from my mobile the call nearly always gets cut off at the hilariously specific time of 15 minutes and 32 seconds. My provider is 02 and my phone is a OnePlus 6. Other people with the same setup are having the same problem as reported ...

JPollard by Level 1: Joiner
  • 573 Views
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Resolved! I've just had a text supposedly from O2

I've just had a text supposedly from O2 saying: The payment for your recent bill was charged back by issuing bank. To avoid charges and termination, please pay your outstanding bill immediately. doesn't look right to me?

Kazj by Level 1: Joiner
  • 471 Views
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  • 0 kudos