How do I send my watch away to get fixed!?

[AinsleighC03]

Hi, I really hope someone can help me here.


So, basically I dropped my Apple Watch and submitted a claim. The claim got approved then the customer service agent took me through the steps to remove the find my watch tracker, as they won’t fix it if it’s still on.

I was then told to package my watch face up, making sure the accessories were removed. Then simply write the claim reference number on the front.
Time slot was arranged... DPD driver showed up with my replacement and said he couldn’t take my parcel? And it wouldn’t be tracked.

Do I need to write anything else on the parcel? Unsure why he won’t take it..



Would appreciate any help 😩

[MI5]

@AinsleighC03 

Usually they would take the old one when bringing the replacement. Not sure why not in your case so I would call customer services again to checkk next steps Guide: How to find help & contact O2 

[jonsie]

I would post it back to O2 by registered post and get a signature at the O2 end.

Returns info here.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

[Martin-O2]

Did you get any clarification on this from customer services @AinsleighC03? 

[AinsleighC03]

Thank you so much everyone! The device was taken away.