How can I get an sim on my phone

[esim123]

Hi, 

I want an e-sim for my galaxy s20. My phone is on contract, how can I get this?

Thanks, 

Kelly

[MI5 · Accepted solution]

@esim123 

Pop into your local O2 store with photo ID or call  202 from your O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[madasaf1sh]

@esim123 

If you are not on the new billing system the best way is to pop into an o2 store with photo ID, and they can sort there and then. 

Or you can ring Customer Services on 202 and request one, be warned though your current sim will be disconnected until you get the esim pack. 

If on the new billing system you can request one via the MYo2 website

[Enlli]

If you are on the new billing system you can change under Swap my Sim in My O2

If on the old system the best way is to call into an O2 store with photo ID and pick up an eSIM pack

[esim123]

Wow, super quick response. Thank you!

[esim123]

Thank you!

[MI5]

You're welcome @esim123