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Unlimited data sim?

Dunderheid
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I have signed up to O2 through Virgin Media Ultimate Volt package.  This offers an unlimited telephone / text / data O2 sim.

 

My O2 account shows all three elements as unlimited but, today, I received an email from O2 summarising my contract. This states that both telephone and text are unlimited but data as 250GB of UK data with 25GB available in the Eurozone area.

 

Can anyone confirm what my data position actually is, given the conflicting info.  I have tried contacting O2 but they are difficult to get hold of!

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MI5
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@Dunderheid 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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madasaf1sh
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@Dunderheid 


This is not Customer Services but a Customer to Customer fourm.

 

You should get Unlimited UK Data calls and text upto the FUP, the EU Data is correct at 25GB as that is the new limit, before you get charged.  


I would take what myo2 says as the truth. 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
  • 127044 Posts
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  • 21920 Solutions
Registered:

@Dunderheid 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Vialli33
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Ive had the same,just signed up for virgin media ultimate volt bundle that shows unlimited o2 sim,app shows all unlimited but the order email says o2 250gb sim.Just spoke to virgin rep who says he will speak to his manager and find out why.

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