Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Change of Bank account

I want to change my bank account details. How can i do this.

Resolved! Complaint

Does anyone know how to make a formal complaint to 02 - I’ve looked through the ‘help & support’ section but can’t find anything to help make complaints

Resolved! Refund not Received

Good afternoon,I left O2 and had credit on my account. I have called O2, gave them the bank details to receive a refund, 10 days passed, but no refund received. Please advise. Thank you.

Resolved! Coverage

Any idea whether there are any plans to improve coverage in the PE13 4JW area?The phone reception is at best completely rubbish and for most of the time virtually non-existent. Don't suppose there's any hope of a positive response, but I thought I'd ...

Fraud team has blocked my account

Hi, I just joined O2 few weeks ago. And the fraud team have just blocked my account. I have been hours on the phone with customer service and went back to the store where I signed up for the phone and nobody can help me because they don't have the ac...

Resolved! Device return

Please forward a label to return a device just bought. Order No: MS324072008. Parcel No. LPN13308314Collected from o2 in Edgware on3 July.

Resolved! Using mobile abroad

What is the cheapest way to use my phone in Mexico? Should I just use Apps like WhatsApp to communicate with family when we're on the free hotel WiFi? I'm anxious to avoid paying extra bills when I return

Resolved! Cancel disney plus

Hiya I'm trying to cancel disney plus, how do I do this?

Resolved! Bolt on for Jamaica

Hi I would like to use my phone in Jamaica I go away on the 13th July 2023 till 27th July 2023 and wondering how much extra this will be as I’m going for 2 weeks

Resolved! PAC code

I’ve just set up my sim only contract and I’ve got a PAC code from my old provider (O2) and how do I go about keeping my number because there wasn’t an option for it

O2

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