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Hi I upgraded my phone

Logan
Level 1: Joiner
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Hi I went to upgrade my phone online last night and realised I ordered the wrong mobile I refused delivery of it this morning so when it gets back to O2 what is the process then as I paid my original device off so would it just stayed on the account that the device is still paid off the original one and then I can really upgrade or will they refund me and send me back to the original package I was on just not too sure any help would be appreciated to this thank you

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madasaf1sh
Level 56: Guvnor
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@Logan 

 

Did you tell o2 you where refusing delivery? or cancelling the upgrade before doing so?

 

You don't get any of the money back that you paid off the previous contract, your previous tariff if still available will be what you go back to, if not it will be the nearest to it. 

 

It may take upto 21 days before you can try and upgrade again, and you will be credit checked and affordability checked again. 


The best thing to do is to speak to Customer Service either on 202 or via social media Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3807 Posts
  • 27 Topics
  • 899 Solutions
Registered:

@Logan 

 

Did you tell o2 you where refusing delivery? or cancelling the upgrade before doing so?

 

You don't get any of the money back that you paid off the previous contract, your previous tariff if still available will be what you go back to, if not it will be the nearest to it. 

 

It may take upto 21 days before you can try and upgrade again, and you will be credit checked and affordability checked again. 


The best thing to do is to speak to Customer Service either on 202 or via social media Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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gmarkj
Level 55: Good Authority
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The balance that you paid off remains paid, so you go back to just having a sim only deal (you are only paying for minutes, texts and data) @Logan.

You will need to keep chasing the phone being received back at o2 so that it is not on your account anymore.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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