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HELP SOS

Anonymous
Not applicable

I HAVE LOST MY PHONE! LIVE CHAT OFFLINE AND I HAVE NO PHONE TO REPORT IT LOST!! HELP!"

Message 1 of 27
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Cleoriff
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@MI5 wrote:
Yes I posted the link first off too but wasn't acceptable to the op for some reason?

Mine is a different link Rich. It's an online form? (I had forgotten you could do it that way if honest)  Smiley Embarassed

O2 lost and stolen.JPG

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Girl in a jacket
Message 11 of 27
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adamtemp64
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@Toby is that method still working that @Cleoriff has posted if it is it needs adding to the new style help page @MI5 posted .

 

If no longer a valid means of reporting the page needs deleting from the server to avoid confusion .

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 12 of 27
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MI5
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I'm fairly sure they stopped linking to that form when the 24 hr/£100 liability rule came into force.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Message 13 of 27
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Cleoriff
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@adamtemp64 wrote:

@Toby is that method still working that @Cleoriff has posted if it is it needs adding to the new style help page @MI5 posted .

 

If no longer a valid means of reporting the page needs deleting from the server to avoid confusion .


I had it stored in One Note along with the link @MI5 posted. I would hope if the page no longer existed it should have thrown up an error message? Other obsolete ones do...

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Girl in a jacket
Message 14 of 27
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Cleoriff
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@MI5 wrote:
I'm fairly sure they stopped linking to that form when the 24 hr/£100 liability rule came into force.

Yet still showing as active as I said..no error messages at all....Smiley Frustrated

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Girl in a jacket
Message 15 of 27
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MI5
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There are hundreds of obsolete pages on the website though I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 16 of 27
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Cleoriff
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@MI5 wrote:
There are hundreds of obsolete pages on the website though I'm afraid.

Ok...well I suppose we will just have to find out if it's a dead link then... as some of you seem to think it is ....Rolleys

Its readily available on Google near the top of that page ....a bit poor if someone goes there, finds it and reports a lost phone that route only for it to go into cyber space...Evil.

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Girl in a jacket
Message 17 of 27
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Cleoriff
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@MI5 wrote:
There are hundreds of obsolete pages on the website though I'm afraid.

I am aware of that........

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Girl in a jacket
Message 18 of 27
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adamtemp64
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@MI5 wrote:
I'm fairly sure they stopped linking to that form when the 24 hr/£100 liability rule came into force.

I thought that may be the case or when email support was dropped but one for @Toby to clarify

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 19 of 27
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MI5
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@Cleoriff wrote:

@MI5 wrote:
There are hundreds of obsolete pages on the website though I'm afraid.

I am aware of that........


I was responding to the comment you made about no error messages - none of the obsolete pages give error messages, so it means nothing.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 20 of 27
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