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Tariff change

EB2
Level 1: Joiner
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I spoke to 5 people on the phone yesterday asking for help. I currently use £15 rolling plan where I have used all data so changed to a £30 plan thinking it would start when I paid. But found out it doesn’t start till the end of the month. I have tried to cancel and get my money back for the £30 one, was told on the phone that it had been cancelled and I would receive a refund, however it is still pending on my account and I’m now unable to restart my £15 plan

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MI5
Level 94: Supreme
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@EB2 

It can take a few days to go back to cleared funds in your bank account.

You could switch to a big bundle in the interim.

Call 4445 for help with getting it activated immediately.

Pay As You Go: Introducing "Rolling Plans" 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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