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Level 1: Joiner
Posts: 10
Registered: ‎14-12-2017

Google play

Last month I was billed twice one on 26th October and then again on 2nd November and yesterday I got my new bill but I have another new charge for Google play iv contacted Google and they have no idea why this is happening I feel like just leaving O2 but I have another year off my contract so what can I do
Posts: 115,927
Topics: 571
Solutions: 15,941
Registered: ‎04-04-2012

Re: Google play

Google have to know why you are being billed, surely?
Anyway, ask O2 to block all charge to mobile payments so no further can be taken and check any apps you've got got have permission for in app purchases.
I suggest you delete any you find.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Google play

[ Edited ]

Try opening up Play Store. Tap the menu icon in the top left, click on subscription & see if you've signed up for anything there.

Click the menu again but this time click account. Here you can check what billing method you have, something tells me it will be mobile billing. (Mine says Three mobile) remove whatever payment method it states so you can't be billed again.

 

And check the order history tab, also on the accounts menu. From there you should be able to see what has been ordered!

Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Google play

Hi @return1, I was wondering if you found out more about those charges since you last posted? There are some good suggestions above so it'd be great if you could take a look and let us know if either helped slight smile

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Level 1: Joiner
Posts: 10
Registered: ‎14-12-2017

Re: Google play

No luck with this Google can't find the payment info and I have been charged for the same thing again so iv had too cancel the membership so iv not got the music app iv even sent Google screenshots of the charges
Anonymous
Posts: 0

Re: Google play

[ Edited ]

Cancel what membership? Google music? And how much were the charges?

Level 1: Joiner
Posts: 10
Registered: ‎14-12-2017

Digital goods

I have been charged for digital goods from Google play and have been asked for a transaction I'd so that they can track the payment so that they can refund the money and O2 are telling me that they have not got any transaction I'd information
Posts: 115,927
Topics: 571
Solutions: 15,941
Registered: ‎04-04-2012

Re: Digital goods

[ Edited ]

@return1 if customer services don't have it I can 100% assure you that we, as customers like yourself, won't have it either I'm afraid.

Have you checked your bank statements?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 99,434
Topics: 765
Registered: ‎14-01-2013

Re: Digital goods

@return1

See your previous thread here https://community.o2.co.uk/t5/O2-Apps/Google-play/m-p/1176018#M3611

If you have been charged then the transaction will show in My O2 http://www.o2.co.uk/myo2

*The Game Is On*

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Level 1: Joiner
Posts: 10
Registered: ‎14-12-2017

Re: Google play

The charges were 9.99 each time.