Digital goods

return1 · ‎27-11-2018

Last month I was billed twice one on 26th October and then again on 2nd November and yesterday I got my new bill but I have another new charge for Google play iv contacted Google and they have no idea why this is happening I feel like just leaving O2 but I have another year off my contract so what can I do

MI5 · ‎27-11-2018

Google have to know why you are being billed, surely?
Anyway, ask O2 to block all charge to mobile payments so no further can be taken and check any apps you've got got have permission for in app purchases.
I suggest you delete any you find.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-11-2018

Try opening up Play Store. Tap the menu icon in the top left, click on subscription & see if you've signed up for anything there.

Click the menu again but this time click account. Here you can check what billing method you have, something tells me it will be mobile billing. (Mine says Three mobile) remove whatever payment method it states so you can't be billed again.

And check the order history tab, also on the accounts menu. From there you should be able to see what has been ordered!

EmilieT · ‎03-12-2018

Hi @return1, I was wondering if you found out more about those charges since you last posted? There are some good suggestions above so it'd be great if you could take a look and let us know if either helped

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return1 · ‎04-12-2018

No luck with this Google can't find the payment info and I have been charged for the same thing again so iv had too cancel the membership so iv not got the music app iv even sent Google screenshots of the charges

Anonymous · ‎04-12-2018

Cancel what membership? Google music? And how much were the charges?

return1 · ‎06-12-2018

I have been charged for digital goods from Google play and have been asked for a transaction I'd so that they can track the payment so that they can refund the money and O2 are telling me that they have not got any transaction I'd information

MI5 · ‎06-12-2018

@return1 if customer services don't have it I can 100% assure you that we, as customers like yourself, won't have it either I'm afraid.

Have you checked your bank statements?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-12-2018

@return1

See your previous thread here https://community.o2.co.uk/t5/O2-Apps/Google-play/m-p/1176018#M3611

If you have been charged then the transaction will show in My O2 http://www.o2.co.uk/myo2

Veritas Numquam Perit

return1 · ‎01-01-2019

The charges were 9.99 each time.

O2

Google play

amazon account still controlled by o2

Huawei

4g to 5g sim

Amazon Prime Extra

lost sim