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Level 1: Joiner
Posts: 7
Registered: ‎30-12-2018

No signal

Have had virtually no signal for the past 4 days (since December 27th 2018). North Wales, Barmouth area. Coverage checker says there is no problem. Anyone else got the same problem? Thanks.

Posts: 115,761
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: No signal

[ Edited ]

@BY Check the help here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088 and report any issues through the MyNetwork app. https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 7
Registered: ‎30-12-2018

Re: No signal

Thanks. I have already done all of that.

Posts: 115,761
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: No signal

So you get a signal elsewhere ok?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: No signal

Have you tried another o2 sim
Level 19: Quirky
Posts: 1,188
Registered: ‎22-04-2017

Re: No signal

Barmouth is always been patchy either no signal or lucky to get it try turning your phone to 2g only will work for calls and txts but nothing else
Level 1: Joiner
Posts: 7
Registered: ‎30-12-2018

Re: No signal

Haven't been far for the past few days. I'll be further afield tomorrow so will find out. Thanks. I'll leave it at that and contact O2 again if no improvement by tomorrow evening.

Level 1: Joiner
Posts: 7
Registered: ‎30-12-2018

Re: No signal

Not a problem with the phone. We have 3 in the household and none have been getting a signal. I'll leave it at that and see what happens tomrrow. Thanks.

Level 1: Joiner
Posts: 7
Registered: ‎30-12-2018

Re: No signal

Have always had a strong signal. Lost it 4 days ago. We are covered in low cloud and mist though so may be weather related. I have reported it to O2. I was just trying to find out if anyone else in the area has the same problem. We have 3 phones, none are receiving a signal. Thanks. I'll leave it now and hope it gets sorted by O2.

Community Manager
Posts: 7,522
Registered: ‎18-02-2016

Re: No signal

How are you getting on with this one @BY? Are you still having signal issues? 

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