Full amount was not refunded following order cancellation

[ionutitalia]

can someone help me because i canceled an order and only £ 20 was refunded out of the £ 420 that was paid

[Cleoriff]

How long had you had the device before it was cancelled @ionutitalia ?

Either way you'll need to call O2 as we have no access to accounts here..

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@ionutitalia 

Was any of the £420 to pay off a previous contract to allow you to upgrade?

If so, that will not be returned to you.

[ionutitalia]

I did not upgrade the contract

[ionutitalia]

is new contract for Samsung book fold2