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cancel contract and refund

essarr
Level 1: Joiner
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i signed a sim card contract in 2022 for a 24 month sim card new number. 

I did not renew my contract and i am still being charged. i would like to cancel my sim number and get a refund for the extra payments

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MI5
Level 94: Supreme
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@essarr 

Contracts do not automatically cancel so you are not entitled to a refund.

It's all explained in the contract T&C's you signed at the beginning.

https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff
Level 94: Supreme
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@essarr 

How to cancel here Guide: Cancelling Your Contract 

If you think O2 owe you money, contact Payment management on

 0800 902 0217 or 0800 032 5302

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
  • 150112 Posts
  • 641 Topics
  • 28602 Solutions
Registered:

@essarr 

Contracts do not automatically cancel so you are not entitled to a refund.

It's all explained in the contract T&C's you signed at the beginning.

https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
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