E-sim activated on phone instead of watch in error...

[MD00]

Hi everyone, 

I wonder if anyone can help me. I have recently activated an e-sim for my new Galaxy Watch 7 (well I thought I did) via my "My O2" app. Looked like it went through fine. 

I then spent ages wondering why my watch didn't have an e-sim activated, and I've only just now discovered that the e-sim has inadvertently been Activated ONTO MY PHONE instead of my Watch. My phone now has e-sim1 and e-sim2 listed on SIM manager. 

My watch has nothing (but it should have the SIM called e-sim2 from my phone now)

Been trying to contact o2 about this for a while now, but still waiting for a reply. Anybody got any idea what I can do?

Thanks in advance

Michael Docherty

[MI5 · Accepted solution]

@MD00 

Easiest way to sort it would be to go in store with photo ID.

Guide: Connecting your Samsung Smartwatch 

[MD00]

Yes, I thought that would be my best bet. I'll do that tomorrow. 

Was just wondering if there was an easier fix to my stupidity!!

MD

[MI5]

Nothing quicker @MD00 

[MD00]

Thanks @MI5 

Final question for you, or anyone else that might know, would this seem like a 'quick fix' for the in-store team if I go in with my ID and phone and watch, and tell them my story?

Just wondering if I could pop in on my lunch hour, or go when I've got a bit more time?

Thanks again

[MI5]

Shouldn't take long to sort out @MD00 

but depends if the store is busy during the lunch hour.

Might be worth you calling to make an appointment if you're time limited.

[Oxonian]

That's an impossible question to answer @MD00 as we have no idea how long you will be queueing and no idea how experienced the advisor will be. But you will always get more attention on a wet Monday morning than on a busy Saturday afternoon ! 👍 

[MI5]

Possibly