Download and print latest bill

[Anonymous]

Hi I have problem with viewing my latest bill.

There’s a Problem There’s been a problem getting the page you want. Please try again by clicking here. If you continue to see this error message, please report the problem by clicking here and provide the error message below.

Diagnostic Information URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1031338186&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=b40fdaeb-0c96-4aa7-b337-55dc1c552413

Error Code: o20x13212072ae

Userid: unauthenticated Date/time: 26/04/2017 13:44:04

[gmarkj · Accepted solution]

What browser are you trying to use?
Historically there have been issues with Microsoft Edge, so we recommend using Chrome, FireFox or Internet Explorer.
If you still have issues with one of those, and you are able to see other websites ok, you might need to call customer services.
As a guide, try following this:
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/101...

[MI5]

Yeah, looks like the old Edge issue.....

[Marjo]

Hey @Anonymous How are you getting on, did you manage to download and print the bill in the end? Did you try a different browser as suggested above? Would be great to hear if that helped!

[pgn]

The solution is incorrect this time.

A call to O2 left me moping around their voice detection system, resuting in password and userid being changed, still no joy.

Sheesh. 

[MI5]

As stated elsewhere, there is a known issue being investigated currently.

[pgn]

Thank you - I gathered as much from a couple of other threads relating to DASH4 (not the error I am seeing).

Off to pay my bill using the O2 app on my phone, hopefully the invoicing detail I need will be available sometime through the "normal" channel(s).